The reliability of a company is also measured by the technical service and customer service that it is able to offer its customers.
Customer service High Packaging agreement is as important as that granted to the technical management of projects.
The management of this service, as well as "in-line” than “on the field" is entrusted to the expertise of highly qualified technicians, able to assess the optimum solutions.
All the staff in this department are constantly updated and trained by specialized courses organized by the company management in technical offices of different companies / represented Italian partners, as well as specialized institutes (Omron, Siemens, Schneider ... .etc)
The technical service High Packaging provides:
- Customized solutions for post-sale advice
- Technical recommendations regarding the choice of packaging
- Technical remote assistance (remote-assistance by -internet modem) and website (diagnostic and repair)
- Spare parts consumable within hours
- The supply of non-consumable spare parts in days
- Operators training on operating and maintainance of these equipments
- Technical documentation related to such equipments.